| Category |
Issues |
Actions
Required |
Results
Achieved |
| Team
Development |
A company's
business success is not solely dependent
on the products and services excellence,
but also on the ability of people to
work together harmoniously and synergistically
to achieve results. |
Identify
personal and team strength, defining
the motivation values of self and others,
develop techniques for dealing effectively
with people at all levels in all situations. |
Improved
team work and motivation. Higher productivity
and lower staff turnover. |
 |
| Managerial
Development |
How
to become more international, how to
implement strategy more effectively,
to do more with less - and faster? The
crucial equation is the relationship
between business strategy and the people. |
Management
retreat to derive strategic framework,
implementation plan and monitoring process.
|
Derived
a strategic plan that integrates technology,
people and process to achieve higher
profitability. |
|
| Managerial
Development |
Many
managers are promoted due to strong
technical or functional skills. Some
of them are promoted rank and file.
However they are lacking supervisory,
managerial and coaching skills to lead
a high performance team. |
Learn
and apply the managerial theories. Acquire
techniques to plan, lead, monitor and
control the team. Enhance influencing
and people skills. |
Managers
are equipped with managerial skills
and demonstrated leadership capability
to spearhead the organization in the
future. |
|
| Managerial
Development |
How
to develop staff to achieve higher competency
level for PERMANENT results? Very often
the training is short-term focus and
staff is not able to deliver expected
results even after the formal training. |
Learn
the techniques on effective coaching
for results. On the job coaching enable
competency achievement in a permanent
basis. |
Research
showed that on-the-job coaching yields
500% of ROI. Effective coaching and
mentoring skills enable supervisor to
coach and lead an effective team, for
sustained results and performance. |
|
| Managerial
Development |
What
is the most important managerial competency
for success? We have been searching
for years for answer. According to many
researchers - EQ is the answer! |
Gain
insights on the importance of emotion
management, people relationship issues
and conflict management. |
Higher
team cohesiveness and harmony are achieved.
High work morale correlates directly
to organizational outputs and results. |
|
| Supervisory
Development |
The
transition from team member to team
leader or supervisor is highly demanding.
New supervisors have to become fully
effective as quickly as possible. A
fast track learning curve is essential
and to avoid the pain from the school-of-hard-knock.
|
Understand
the roles and basic knowledge of supervision,
manage the personal transition from
team member to a team leader, identify
own and team's key result areas. |
Smooth
transition to higher position with clear
expectations and immediate performance. |
|
| Succession
Planning |
Powerful
leadership seldom happens by chance.
Functional competence and personal charisma
alone does not ensure success in the
role. Who are the potential successors
and how to develop leaders? |
Using
leadership profiling and assessment,
potential of individual is analyzed.
The high potential leaders need to be
coached and trained in a more strategic
context to unleash their full power. |
Selection,
training and coaching process throughout
the succession planning enable the organization
to embrace the new challenges in the
future. |
|
| Customer
Service |
Customers
are becoming more knowledgeable and
demanding in the information age. How
to go beyond customer service to achieve
sustained profitability? |
Understand
the customer care philosophy, master
techniques to deliver service excellence
and strategies to create a service oriented
culture. |
Higher
customer satisfaction, externally and
internally. Strong customer relationship
means more loyal customers and repeat
sales. |
|
| Personal
Effectiveness |
We
are continually being asked to achieve
higher levels of performance under increasingly
tight time pressures. How to achieve
higher results with multitasking, and
less resource? |
Discover
the techniques on how to make more profitable
use of the time while retaining quality
time for friends and family. |
Effective
time management skills enabled more
tasks being achieved at lesser time
- towards lean and effective organization. |
|
| Personal
Effectiveness |
The
ability to speak or present is a crucially
important skill for everyone who wishes
to advance in his/her career. It is
extremely important for the staff to
speak with authority and poise convincing
presentations to achieve better results. |
To
grip this inexact science of speaking
and to gain self confidence. Learn the
practical tools to communicate with
people effectively and with results. |
Higher
productivity and increased sales results
are achieved. |
|
| Personal
Effectiveness |
Most
of the problems occurs in the organization
is not due to the lack of resources
or finance, but it is frequently caused
by COMMUNICATION breakdown internally
or externally. |
Learn
the arts of communications, techniques
to minimize communications barriers
and deliver the right message to communicate
positively. |
Reduced
communication barriers and achieve better
results. |
|
| Personal
Effectiveness |
People
judge us by the way we write! Ability
to write good Business English is a
common problem among Malaysian Executives.
It is vital to project a more professional
image by honing our business writing
skills. |
Discover
the basic truths about business writing.
Master the simple and concise methods
to deliver impressive business writing
such as letters, memos, proposal and
etc. |
Produce
impressive business writing work and
increase professionalism. |
