business success is not solely dependent
on the products and services excellence,
but also on the ability of people to
work together harmoniously and synergistically
to achieve results.
personal and team strength, defining
the motivation values of self and others,
develop techniques for dealing effectively
with people at all levels in all situations.
team work and motivation. Higher productivity
and lower staff turnover.
to become more international, how to
implement strategy more effectively,
to do more with less - and faster? The
crucial equation is the relationship
between business strategy and the people.
retreat to derive strategic framework,
implementation plan and monitoring process.
a strategic plan that integrates technology,
people and process to achieve higher
managers are promoted due to strong
technical or functional skills. Some
of them are promoted rank and file.
However they are lacking supervisory,
managerial and coaching skills to lead
a high performance team.
and apply the managerial theories. Acquire
techniques to plan, lead, monitor and
control the team. Enhance influencing
and people skills.
are equipped with managerial skills
and demonstrated leadership capability
to spearhead the organization in the
to develop staff to achieve higher competency
level for PERMANENT results? Very often
the training is short-term focus and
staff is not able to deliver expected
results even after the formal training.
the techniques on effective coaching
for results. On the job coaching enable
competency achievement in a permanent
showed that on-the-job coaching yields
500% of ROI. Effective coaching and
mentoring skills enable supervisor to
coach and lead an effective team, for
sustained results and performance.
is the most important managerial competency
for success? We have been searching
for years for answer. According to many
researchers - EQ is the answer!
insights on the importance of emotion
management, people relationship issues
and conflict management.
team cohesiveness and harmony are achieved.
High work morale correlates directly
to organizational outputs and results.
transition from team member to team
leader or supervisor is highly demanding.
New supervisors have to become fully
effective as quickly as possible. A
fast track learning curve is essential
and to avoid the pain from the school-of-hard-knock.
the roles and basic knowledge of supervision,
manage the personal transition from
team member to a team leader, identify
own and team's key result areas.
transition to higher position with clear
expectations and immediate performance.
leadership seldom happens by chance.
Functional competence and personal charisma
alone does not ensure success in the
role. Who are the potential successors
and how to develop leaders?
leadership profiling and assessment,
potential of individual is analyzed.
The high potential leaders need to be
coached and trained in a more strategic
context to unleash their full power.
training and coaching process throughout
the succession planning enable the organization
to embrace the new challenges in the
are becoming more knowledgeable and
demanding in the information age. How
to go beyond customer service to achieve
the customer care philosophy, master
techniques to deliver service excellence
and strategies to create a service oriented
customer satisfaction, externally and
internally. Strong customer relationship
means more loyal customers and repeat
are continually being asked to achieve
higher levels of performance under increasingly
tight time pressures. How to achieve
higher results with multitasking, and
the techniques on how to make more profitable
use of the time while retaining quality
time for friends and family.
time management skills enabled more
tasks being achieved at lesser time
- towards lean and effective organization.
ability to speak or present is a crucially
important skill for everyone who wishes
to advance in his/her career. It is
extremely important for the staff to
speak with authority and poise convincing
presentations to achieve better results.
grip this inexact science of speaking
and to gain self confidence. Learn the
practical tools to communicate with
people effectively and with results.
productivity and increased sales results
of the problems occurs in the organization
is not due to the lack of resources
or finance, but it is frequently caused
by COMMUNICATION breakdown internally
the arts of communications, techniques
to minimize communications barriers
and deliver the right message to communicate
communication barriers and achieve better
judge us by the way we write! Ability
to write good Business English is a
common problem among Malaysian Executives.
It is vital to project a more professional
image by honing our business writing
the basic truths about business writing.
Master the simple and concise methods
to deliver impressive business writing
such as letters, memos, proposal and
impressive business writing work and