Communication Skills



Communication skill plays an important part in determining an individual’s work effectiveness and career success.  Good communication skill is vital to strengthen relationships, eliminate costly misunderstandings, motivate employees and foster team work.

During this interactive workshop, participants will learn the secrets of communication pros, including building personal credibility, delivering positive and negative feedback, improving listening skills, rephrasing for better relationships, dealing with difficult people, handling negative situations, and more. 

Program Objectives
Understand the key concepts of good communication
Describe the impact of body language and voice tones on communication
Enhance active listening skill
Explain the effective use of office communication tools such as the telephone and email
Rephrase blunt language to achieve results without offending anyone
List strategies for dealing with difficult behaviors
Demonstrate how to deliver constructive feedback and how to politely disagree
Develop an action plan to improve communication skills
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