It is important to manage yourself and the difficult people and situations that you encounter in the workplace. It is estimated that management spends 80% of their day in people management – from customers to subordinates. Understanding people and how to most appropriately deal with people is a learned skill.
This interactive workshop will provide you with tips and techniques to enable you to improve interpersonal skills, enhance your effectiveness and your influence. You will gain practical guidance to manage conflicts and deal with difficult people tactfully.